Frequently Asked Questions

Do you have a location or storefront?

We sure do! We are located in Altoona, PA. Just follow the smell of fresh baked cookies. If your smeller isn't working, our physical address is: 919 Logan Blvd Altoona, PA 16602. Feel free to stop in and see us! M-F 10-5 and Saturday 10-Noon

What are Cookie Grams Bakery's hours of operations?

For your convenience and to ensure top quality, we bake & produce our cookies seven days a week. All orders will be processed from 10:00 am - 5:00 pm. All cookie orders placed after 5:00 pm will be processed the next day.

When I place an order, how long is the processing time?

Most orders can be baked, shipped or delivered in 2-3 business days. For larger orders of 100 or more cookies, we need 4-6 days. *In the event of a cookie emergency, call us directly at 814-942-4220 — we will do our best to accommodate you. Please note: this is contingent upon the size of the order, date needed and time of the year *Rush Fee may apply*.

Can Cookie Grams Bakery do favors or centerpieces for an event?

Absolutely! We have a wide variety of different designs for all events such as weddings, communions, birthdays, school functions, sports… just to name a few! Just ask!

Can Cookie Grams Bakery do custom orders?

Of course! All our bakery items are completely customizable to suit any event, holiday or individual need. Should you not find the style/shape of a cookie in our online store you want… not a problem for us. Simply email/call us to discuss any special shape, design or decoration your looking for. Most of our custom cookies should not incur an additional charge. Email us or call: 814-942-4220

Does Cookie Grams Bakery's products contain nuts?

We do have nuts in our kitchen even though most of our products are nut free. We do offer cookies with nuts. There are nuts in our facility. Please be aware!

What is the shelf life of Cookie Grams Bakery's Cookies?

Due to the fact that all of our baked goods are all freshly made to order and preservative free; over time they will lose their luster. Therefore, please see our suggestions below: For all hand decorated cookies, we suggest sinfully indulging and enjoying these cookies within 14 days of receiving them… that's saying if they even last that long!

For our "Gourmet Cookies" we encourage enjoying them within 7 days of receipt for maximum freshness.

Hint/Tip: for that fresh out of the oven taste, our gourmet cookies are made to be microwavable. Simply place on a microwavable plate for 3-5 seconds at a time until you've reached your individual desired texture and temperature. Caution, cookies will be hot!

Can we set up a corporate account?

Absolutely! We can fill any size cookie order. Call for more information, we'd be happy to be a part of your functions excellence!

What can you tell me about Cookie Grams Bakery's shipping and delivery?

We ship all over the continental United States. Upon check out, you may choose which shipping option is available for your order and then decide what option best suits your needs.

Home or event delivery can be arranged by phone if you are in our delivery zone (Altoona, PA and surrounding areas *delivery price subject to change*)

All deliveries will be delivered to the Recipient's door (home or office) and requires an additional charge of $7+. Our "Area of Delivery" is 10 miles surrounding our cookie kitchen/lair. We are located in Altoona, PA. Any other orders will be shipped via USPS Priority Mail.

We can arrange for pick-up as well. That is one of your options upon checkout. Please call: (8141) 942-4220.



Copyright 2018 CookieGrams Bakery | 919 Logan Blvd., Altoona, PA | (814) 942-4220